Terms Of Conditions

The Services We Provide

In exchange for the fees you pay in advance, we will host your website on one or more of our servers, so long as you abide by the

terms and conditions that are set out on this page, and in any other agreements that relate to the services we may provide to you. We

will provide the services according to the specifications listed for the hosting package you select during the signup process. For

clarity, on this page, the term "services" refers to the web hosting services that we will provide to you and, if you are an Affiliate,

the services we provide to you in connection with that program. The term "RUOnTheWeb" or "us" or "we" refers to RUOnTheWeb

Permission to Host Your Content

For us to host your website, it is necessary for you to upload your content to our servers. When you do this uploading, you are

creating one or more copies of your content on our system. By purchasing hosting services from us, you acknowledge that these copies

are being made, and give us the permission (a license) to maintain these copies and make them available to users of the Internet. You

are solely responsible for providing all of the content and other data that make up your website.

Personal Information

When you place an order for our services, your personal information, including your credit card information, is transmitted via the use

of Secure Socket Layer technology, the industry standard for encrypting sensitive information. We take your privacy very seriously,

and as such, will not sell your personal information to third party (other than a company that may purchase RUOnTheWeb), and will

take reasonable steps to keep it from being disclosed to any third party

RUOnTheWeb of 4 South Road, Porthcawl, Bridgend, South Wales, CF36 3DG is the data controller for the purpose of the Data

Protection Act 1998.

By proceeding to use our service you consent that we may process the personal data (including sensitive personal data) that we collect

from you in accordance with our Privacy Policy (http://www.ruontheweb.co.uk/privacy-policy). In particular, we may use information we

hold about you for the purposes of [internal review, to improve the content of our website, to customize the content and/or layout of

our web page for each individual visitor].

Please address any questions, comments and requests regarding our data processing practices to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

You consent to be called by a representative of www.ruontheweb.co.uk at the telephone number above and/or emailed important

information about RUOnTheWeb products and services.

Backups

We will make every attempt to retain nightly backups. However, as with any data storage systems, backups can fail. We encourage you

to perform your own backups on a periodic basis or sign up for our daily backup service.

Because the Services permit Users to electronically transmit or upload content directly to the User Web site, User shall be fully

responsible for uploading all content to the User Web site and supplementing, modifying and updating the User Web site, including all

back-ups.

Any file over 40MB in size will not be backed up onto our backup servers and in the event of server failure, will not be recoverable.
RUOnTheWeb shall not be responsible for any damages to the User Content, the User Web site or other damages or any malfunctions

or service interruptions caused by any failure of the User Content or any aspect of the User Web site.
User is solely responsible for making back-up copies of the User Web site and User Content.
RUOnTheWeb does not maintain backup copies of User Web sites or e-mail. RUOnTheWeb cannot guarantee that the contents of a

Web site will never be deleted or corrupted, or that a back-up of a Web site will always be available. Users should always copy all

content of a Web site to a local computer and RUOnTheWeb strongly suggest that Users make an additional copy (on tape, CD, multiple

floppies, another desktop, or elsewhere) to ensure the availability of the files.

Acceptable Use/Illegal Activity

RUOnTheWeb strives to maintain a high-level of service, and a lot of customers depend on our high standards of quality. As such, we

will not provide services to those that are using our services for:

Hacking, which includes, for example penetrating or attempting to access, without authorization, another computer or network. Port

scans, stealth scans, and fraudulent credit card "phishing" techniques are also prohibited.

Hosting of files or other data that infringes on another's copyright or other intellectual property rights.

Spamming, or sending of bulk unsolicited email. We maintain a strict policy on spamming, which includes the sending of unauthorized

commercial messages by use of our services, or by maintaining an open SMTP connection. We reserve the right to refuse or terminate

service based on reasonable indications that you are engaged in spamming of any sort.

Uploading or linking to any content that violates another's right of publicity or privacy.

Distributing hate speech, or any other content that is obscene, abusing, which could be considered libelous and defamatory.

Hosting, storing, or distributing pornography. If any such content is found and brought to our attention, the proper law enforcement

agencies will be notified.

Hosting large amounts of data not specifically tied ("linked") to your hosting account. RUOnTheWeb encourages users looking for file

storage/backup solutions to seek other services that specialize in this Content

All services provided by RUOnTheWeb may only be used for lawful purposes.

The customer agrees to indemnify and hold harmless RUOnTheWeb from any claims resulting from the use of our services.

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying

of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark

holder will result in the immediate termination of your account. If you believe that your copyright or trademark is being infringed

upon, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the information required.

Examples of unacceptable material on all Shared servers include:

IRC Bots, Proxy Scripts / Anonymizers, Pirated Software / Warez, image, filedump, mirror, or banner-ad services (similar to

rapidshare, photobucket, or commercial banner ad rotation), affiliate servers, topsites, commercial audio streaming (more than one or

two streams), Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites (FOREX, egold exchange), sale of any

controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank Debenture Trading

Programs, Prime Banks Programs, lottery sites, muds / rpg's, hate sites, hacker focused sites/archives/programs, or sites promoting

illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that distribute or link

to warez content are prohibited.

Offering video and/or audio streaming or downloads, MP3 Files, Games and shareware is also not permitted on any RUOnTheWeb

server.

Using a shared account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account.

Examples of unacceptable material on Dedicated servers include:

Pirated Software / Warez, Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites (FOREX, egold

exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank

Debenture Trading Programs, Prime Banks Programs, lottery sites, hate sites, hacker focused sites/archives/programs, or sites

promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that

distribute or link to warez content are prohibited.

RUOnTheWeb services, including all related equipment, networks and network devices are provided only for authorized customer use.

Just Host systems may be monitored for all lawful purposes, including ensuring that use is authorized, for management of the system,

to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. During

monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of RUOnTheWeb system(s)

constitutes consent to monitoring for these purposes.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our

terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.

Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services.

All abuse issues must be dealt with via support ticket/email and will have a response within 48 hours.

If in doubt regarding the acceptability of your site or service, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will be happy to

assist you. Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be

child pornography (Lolita): Any site found to host child pornography or linking to child pornography will be suspended immediately

without notice.

Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your

activity; more than one infraction of this type may result in the immediate termination of your account.

Direct customers: Your services will be terminated with or without notice.

Violations will be reported to the appropriate law enforcement agency. It is your responsibility to ensure that scripts/programs

installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all

possible, set permissions on most directories to 644 or as restrictive as possible. Users are ultimately responsible for all actions

taken under their account. This includes the compromise of credentials such as username and password. It is required that you use a

secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits

may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will

notify you and allow time for you to change/update your password. All files over 10MB must be linked from files within the same

account and also publically available through any domain name attached to your account. Large files (files over 10MB) should not take

up more than 40% of the data on your hosting account.

Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double opt-in" will be

treated as spam. Any user who sends out spam will have their account terminated with or without notice. Please read

www.RUOnTheWeb.com/mail-policy for our generalized mail policy. Sites advertised via SPAM (Spamvertised) may not be hosted on

our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. No

organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted

will be immediately suspended and/or terminated. Just Host reserves the right to require changes or disable as necessary any web

site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an

emergency at its sole discretion. RUOnTheWeb reserves the right to charge the holder of the account used to send any unsolicited

e-mail a clean up fee. This cost of the clean up fee is entirely at the discretion of RUOnTheWeb.

Unlimited Bandwidth, Disk Usage, Email and FTP accounts and other Unlimited Resoures.

RUOnTheWeb provides Users with bandwidth, disk space and other resources, such as e-mail, mysql databases, and/or file-

transfer-protocol ("FTP") accounts, the amount of which is defined in RUOnTheWeb's web pages describing the package of Services

purchased at the time of purchase. In some cases, RUOnTheWeb may not establish a specific amount of bandwidth, disk space and

other resources, and refer to that as "Unlimited". In all cases, the Services are intended for normal use only, and any activity that

results in excessive usage that is inconsistent with normal usage patterns is strictly prohibited. RUOnTheWeb reserves the right to

suspend, discontinue or delete the accounts of Users whose use of disk space, bandwidth or other resources results in or presents

the risk of degradation of service to other customers, regardless of the amount of disk space, bandwidth or other resources

included in the User's plan. User agrees that such usage shall not exceed the amounts set by RUOnTheWeb for the Services

purchased (the "Agreed Usage") and is additionally subject to normal usage guidelines established by RUOnTheWeb as in effect from

time to time. These allotments are optimized and dedicated towards serving the Content and User's active electronic mail services

related solely to User's web hosting account(s) with RUOnTheWeb.

Hosting space is intended for normal use only, and is limited to Web files, active e-mail and content of the hosted Web sites, not for

storage (whether of media, e-mails, or other data). Hosting space further may not be used as offsite storage of electronic files,

electronic mail or FTP hosts. You are responsible for removing any files, e-mails or other data which do not meet these requirements,

and for adhering to any usage requirements or limits allocated to your account(s). Failure to do so may result in removal and deletion of

such materials (including without limitation files and e-mails), and/or in discontinuation of your services or account, which actions we

may take in our sole discretion.

RUOnTheWeb will monitor User's use of bandwidth, disk usage and other resources. RUOnTheWeb, in its sole discretion, shall have

the right to take any corrective action if User's utilization of bandwidth, disk usage or other resources exceeds the Agreed Usage,

resource usage, or is used for other improper storage or usage. Such corrective action may include the assessment of additional

charges, disconnection or discontinuance of any and all Services, removal or deletion of User's Web site, User Content, User's

electronic mail and e-mail services and/or other materials and services or termination the User's account and of this Agreement,

which actions may be taken in RUOnTheWeb's sole and absolute discretion.

Unlimited Domains

Unlimited domains refers to subdomains, parked domains and add-on domains. In all cases, the Services are intended for normal use

only, and any activity that results in excessive usage that is inconsistent with normal usage patterns is strictly prohibited.

RUOnTheWeb reserves the right to suspend, discontinue or delete the accounts of Users whose use of unlimited subdomains, parked

domains and add-on domains results in or presents the risk of degradation of service to other customers, regardless of the amount

of domains included in the User's plan. User agrees that such usage shall not exceed the amounts set by RUOnTheWeb for the

Services purchased (the "Agreed Usage") and is additionally subject to normal usage guidelines established by RUOnTheWeb as in

effect from time to time. These allotments are optimized and dedicated towards serving the Content and User's active electronic mail

services related solely to User's web hosting account(s) with RUOnTheWeb.

If RUOnTheWeb takes any such corrective action under this section, User shall not be entitled to a refund or credit of any fees paid

prior to such action. User will comply with all applicable laws, rules and regulations regarding User's Web site, User Content and/or

User's electronic mail services, including use of bandwidth, disk usage and other resources and will use such services and resources

only for lawful purposes. User may not utilize: the Services to copy material from third parties (including text, graphics, music, videos

or other copyrightable material) without proper authorization; the Services to misappropriate or infringe the patents, copyrights,

trademarks or other intellectual property rights of any third party; the Services to traffic in illegal drugs, gambling, obscene

materials or any other products or services that are prohibited under applicable law; the Services to export encryption software to

points outside the United States in violation of applicable export control laws; the Services to forge or misrepresent message

headers, whether in whole or in part, to mask the originator of the message. If RUOnTheWeb learns or discovers that User is

violating any law related to User's Web site, User Content and/or User's electronic mail services, use of bandwidth, disk usage or

other resources or Agreed Usage, RUOnTheWeb may be obligated to or may in its discretion inform the necessary law enforcement

and/or any related agency(ies) of such conduct and may provide such agency(ies) with information related to User, User's Web site,

User Content and/or User's electronic mail.

User is responsible for complying with any usage requirements or limits for bandwidth, disk space or other resources, and monitoring

such usage to ensure the Web site does not violate such requirements or exceed any such limits allocated for the account(s) and

otherwise complies with this Agreement. RUOnTheWeb will use commercially reasonable efforts to e-mail Users who are at or near

their utilization limits, but RUOnTheWeb does not take responsibility if e-mail notification(s) is not received by the User.

RUOnTheWeb reserves the right to discontinue service through the beginning of the next month for your account in the event that it

exceeds the any such allotment.

Resource Usage

User may not:

Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems;

these include: CGI scripts, FTP, PHP, HTTP, etc.

Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.

Run any software that interfaces with an IRC (Internet Relay Chat) network.

Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared

servers.

Participate in any file-sharing/peer-to-peer activities

Run any gaming servers such as counter-strike, half-life, battlefield1942, etc

Run cron entries with intervals of less than 15 minutes

When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include

("http://yourdomain.com/include.php") use include("include.php")

While our shared services are suitable for the bulk of our customers, there comes a time for some websites when they are better

suited for a larger plan, which allows for more dedicated CPU and memory resources. We reserve the right, in our sole discretion, to

discontinue service to any customer with a website or other hosted data that takes up more than 10% of the server resources and/or

10% of the server's CPU. This means that if your website is found to be utilizing more than 10% of the CPU and memory of the

service, we reserve the right to take your site offline. If this becomes necessary, you can either upgrade your hosting package, or

request a pro-rated refund of the amounts you have paid in advance for the services. Due to the severity of this, and our ability to act

quickly to correct these situations to avoid server issues, we will do everything reasonably feasible to provide you with a warning

prior to taking your site offline, but we accept no obligation to do so.

INODES

The use of more than 50,000 inodes on any shared account may potentially result in suspension. Accounts found to be exceeding the

50,000 inode limit will automatically be removed from our backup system to avoid overusage. Every file (a webpage, image file, email,

etc) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that

constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system

damage may be flagged for review and/or suspension. Over time, tens of thousands of messages (or more) build up, eventually pushing

the account past our inode limit. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set

Default Address", and then type in: :fail: No such user here

When the Services Will be Available

We will attempt to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for

a number of reasons, the services may be unavailable to you. You must recognize and acknowledge that due to the nature of web

hosting technology, occasional unavailability of the services cannot be avoided. Sometimes there are equipment malfunctions. At other

times we undertake periodic maintenance procedures or repairs. Still other times, there are causes beyond our control like power

failures, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network traffic and other

occurrences. We have not promised to provide you with uninterrupted service.

Guarantee

As we explain in this paragraph, we offer you an Anytime Money-Back Guarantee on all shared hosting plans. And here is how our

cancellation policy works. It is very simple. If you cancel your account we will provide you with a full refund for the remainder of your

term, excluding any setup fees that were charged when you signed up, and excluding domain registration fees. (Even if you received

your domain for free through one of our promotional plans)

The domain registration fee we incur on each domain registration is $20.00. So all refunds are subject to a $20.00 registration fee

charge, but you will own the domain name afterwards. The only way to cancel your account is by emailing our billing team at billing [at]

ruontheweb.co.uk NOTE: If you sign up in GBP pounds sterling then domain registration charge we incur is £14.95

Please note: Any account upgrades to hosting services such as additional domain registration, Priority Support, RUOnTheWeb

Directory, Daily Backup, Dedicated IP, Domain Privacy, Private SSL certificates, Search Engine Submission, Platinum Upgrade, Site

Transfer, Visitors 2 You and Shell Access are non-refundable. In addition, we do not offer refunds on dedicated server plans as they

are month to month and there are no contracts involved. RUOnTheWeb also reserves the right to cancel your account with 72 hours

notice should an event occur in which proper evidence exists that a customer was exceptionally rude or vulgar in communications with

our staff.